11-03-202403:46 AM - last edited on 11-03-202406:08 AM by MetaNinjaTurtle
I have recently started a Quest 3 replacement request because it was showing Head Tracking Lost and could not create room boundary and could only be used in flight mode. The day after I started the replacement request, the Head tracking started working again for unknown reason.
I didn't want to return the unit for a replacement unless necessary as it creates hassle for all parties involved, so I want to cancel my replacement request now. However, I could not see an option for cancelling request and therefore would like some advice and assistance.
I hope the issue will not return, because I read that many people had similar Head Tracking Lost issues and the only solution was to get a replacement as it is a hardware issue. I will start another replacement request if I ultimately have to. But for now I want to keep enjoying my Quest 3 without having to send it away and get a refurbished replacement in 2 weeks time.
Any advice and assistance would be much appreciated. Thanks!
@Rionage I suggest you contact meta support and tell them this. Probably the easiest way to do this is by simply replying to the support email you should have received when you initially contacted them about your tracking issue.
i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers
We see you want to cancel your replacement request, were you able to get that sorted out?
If not please feel free to send us a private message so we can get that sorted out for you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
