My Go controller appears to be dead. No leds after new battery attempts and unpairing. When I follow the link from the App or the website I’m getting a page that displays “Sorry, something went wrong We’re working on getting this fixed as soon as we can”.
I see no other way to contact them for a warranty repair. Any suggestions?
Hey @eadea - Sorry to hear that you're having issues with your Go controller. You'll want to head here (https://support.oculus.com/885981024820727/) to contact our support team for troubleshooting and replacement, if appropriate.
Hey @attahook.2022! We noticed that you are experiencing some issues with your left controller. We definitely understand how worrisome something like that can be and we'd love to help you out with this! Please reach out to our Support Team by clicking here so that we may assist you further!
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I requested a replacement right controller due to my original not powering on. The replacement I received was faulty. The grip trigger is not operational. I can’t find who I contacted before. Could you give me the email address of who I can request a fully operational controller?
Thanks for reaching out about your problem; we would love to help you out in regards to your warranty. We have a couple of ways to get to our support team, but the most direct is through our website. You can take a look at this part of our main site to read more. However, we would love to help you from here as well. All you would need to do is PM us, and we would be able to start the process with you. We hope that this answers some of your questions @Gunnphiter. To contact us over PMs select our name to get to our profile page, orclick here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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How do i contact somebody when Meta won't allow me to start a warranty claim? My warranty expires in one month, bit when starting a claim it tells me it expired yesterday and won't allow a claim. How do I proceed?
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