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How do I opt out of providing "anonymised" data? Also USB 3 connection issues.

AlasPoorJoric
Expert Protege

I don't like the idea of more data mining from my VR use at all.
Also not a fan of these prompts to sign back into an account on another device.

This is a major downgrade of the user experience.

Speaking of which, my Quest 2 stopped connecting at USB 3.0 speeds not long after purchase, and despite contacting support I was not given return authorisation. My Quest 3 has no such issue, ruling out both software or hardware issues somehow relating to all 3 of the PCs I tried connecting my Quest 2 to. I see that thread was locked.
Has anyone else that had this issue tried swapping the USB connector  and did it resolve the issue? The ports and ribbon cable are available from Ali Express for about $55 AUD new with the bracket. Is there a better source of parts when Meta doesn't repair their devices?

3 REPLIES 3

AlasPoorJoric
Expert Protege

I also wonder if anyone has had the issue with the Quest 3 only connecting at USB 2.0 speeds?

Thankfully mines been fine so far, but my Quest 2 experience hasn't left me confident.

MetaQuestSupport
Community Manager
Community Manager

Making sure you have full control over how your information is shared and used is essential to us, so we wanted to pop in to share some insight!  We highly recommend checking out this article for further information on how to control the data you share while using our products. By the way, we definitely want to assist further with those sign-in prompts you're referring to. A screenshot of that prompts to show what you're encountering on your side would be extremely helpful! From there, we can proceed in exploring that Link connection issue you had mentioned as well. We're eager to hear from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, hello, @AlasPoorJoric! We wanted to check in on those log in and Air Link issues you had been reporting earlier. If you still need assistance, please let us know and be sure to clarify those requested details from our last post for reference. We'll always be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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