cancel
Showing results for 
Search instead for 
Did you mean: 

How do I verify my child's age?

shannonwebster
Honored Guest

Unable to prove consent of age

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, @shannonwebster. Account verification plays a very big part in keeping your account safe for yourself and your kiddo. We have these measures in place because the safety of our users is very important to us. With that said, we would be more than happy to look into this further for you to see if we can offer any assistance or insight into the matter. Due to the information we'll need to collect from you to take a deeper look into things, we ask that you please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, we have not heard from you so we just wanted to check in to see if you needed any further assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?