cancel
Showing results for 
Search instead for 
Did you mean: 

How long does it take for the authorization code to be reinstated?

mitanig
Honored Guest

Hi, I'm struggling logging in to my Meta Quest app on Android.

They said they'd send me an authorization code and they just kept asking me another and another, ended up with the state "You've requested too many codes. Please try again later." 

 

So, here's the question. How long does it take for the authorization code to be reinstated?

I need it to be soon, because I have to cancel or to be paid back the purchase of an app.

I think I will be logging in on my iPhone next time so as not to have any bug.

Thanks 😉 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hey there, @mitanig! We don't like to see our users having a hard time with their devices. We know how important it is to get this checked out and sorted out to enjoy the world of VR. Not to worry. You can send us a PM so we can take a closer look. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

10 REPLIES 10

mitanig
Honored Guest

Any of my recovery code is not working, too.

Hey there, @mitanig! We don't like to see our users having a hard time with their devices. We know how important it is to get this checked out and sorted out to enjoy the world of VR. Not to worry. You can send us a PM so we can take a closer look. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

hiteddyzhang
Explorer

I faced same error to block my login to Meta Quest account.

So, finally how long did you have to wait for? 24hours?

Hi there, @hiteddyzhang! We saw your comment about also having some issues with 2-factor authentication, and we know how important account security is. If you're still having issues, we'd be glad to lend a hand! 

 

So that we can collect your account information securely, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again, @hiteddyzhang! We're following up to make sure you got our last message. In the meantime, we'll eagerly await your PM! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Actually, I just want to know how long I need to wait for when I faced the warning msg below:

"Try Again Later - You've requested too many codes. Please try again later."

BTW, I setup the two-auth by adding the phone-number to receive SMS code when I login Meta Quest account each time.

No problem at all! When given this error, there is a 24-hour waiting period, @hiteddyzhang. Of course, after that time, if there are still issues when attempting to access your account, do send us a PM in order to gather more details privately. We want to make sure you're all set! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Knock, knock! We wanted to circle back and check if you've been able to log in successfully? If not, please send us a PM- or let us know if there's anything else we can help you with!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes. Finally, I can login successfully after stopping to try for more than 48hours. Thanks.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?