cancel
Showing results for 
Search instead for 
Did you mean: 

How long for RMA?

mr2daj
Adventurer
Sent my CV1 back a week ago and kept an eye on the tracking. it got back to them in 2 days. how long does it usually take to get a new one once they receive the faulty unit?
99 REPLIES 99

cybereality
Grand Champion
Please send me a PM. I can check tomorrow.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Anonymous
Not applicable
Hi @cybereality - any chance you can see what is happening to my ticket - 230530 ?

I'm going insane and getting fed up - it depresses me just seeing my Rift sitting there in its box 😞

Thank you so much!

cybereality
Grand Champion
@pvsleeper I'll have someone check your ticket. Sorry for the delay.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

mr2daj
Adventurer
Any update on mine @cybereality ?

cybereality
Grand Champion
@mr2daj As far as I see, there is nothing wrong with your ticket. You'll probably need to wait about a few days to a week for the returned unit to be inspected and the replacement issued. Thanks.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Anonymous
Not applicable
Thank you cybereality! Much appreciated!

mr2daj
Adventurer
It has been there a week now. Why does this process have to take so long?

cybereality
Grand Champion
I know the process is slow. Let me double check to see if there is anything I can do.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

mr2daj
Adventurer
Thanks @cybereality

Anonymous
Not applicable
Yay! Mine is on its way back! Hopefully I will have a new unit in a couple of weeks!!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?