Showing results for 
Search instead for 
Did you mean: 

How long is this gonna take?

Honored Guest

Good Afternoon,

I recently purchased a quest pro on apparently from a third party seller which I didn't realize at the time. Anyways, I get the headset and it has multiple issues so I processed a return and sent it back.  I'm thinking I've done returns a hundred times this isn't a big deal well the seller gets it and is now trying to pull some kind of scam. First they tell me I didn't send back the right serial number which was complete and total bs well THEN they report the headset that I sent back as stolen and somehow even though I had factory reset it, it was still associated with my account so I got an email saying my account has been suspended.  Yesterday I contacted support via WhatsApp and the guy asked me for a proof of purchase which I provided and said I'd have an answer in 24 hours well that's almost up so I chatted with them again, now they are telling me it could even take up to 3 to 5 days.  Like what do I have to do to get someone to actually process this and deal with this scammers bs.  I've chatted with Whatsapp support multiple times and still keep getting the same thing.  If someone from meta can look at it, the account in question obviously isn't the one I'm posting on.


Community Manager
Community Manager

Hey, @x_MyNameJeff_x! We would love to help assist you with this issue that you are having. Before we can get started, we would like to invite you to our private messages so that we can gather more information and also to make sure that we do not disclose any of your private information.


Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Honored Guest

In case anyone else finds this, it took Meta 9 days from when I sent proof or purchase to them unlocking my accout.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?