Hi all,
Minor vent/scream for help. The official Oculus support site is written so terribly that it either doesn't functionally work, or display correctly on 3 different browsers on my main PC, and using 2 browsers on another device entirely. I'm trying to get support on an Oculus Quest 2 Air Link issue, but everything I encounter is developed with so little QA or testing that it's an absolutely infuriating process to go through. When attempting to go to the official support site, I can't login with Firefox AT ALL. I can login using Chrome but see nothing on the support site itself (see screenshot). I initially couldn't log into the forums using my Oculus account because it just sent me in a loop, it'd start the login process and then go back to the login page. When trying with my Facebook account the same happened after a redirect to Facebook. Finally after trying a Facebook login multiple times it suggested I use my Oculus account, but had some details already populated (I imagine this was cached), and somehow it finally worked. I wasn't misstying anything as I use a password manager. With all of the obvious avenues of support being totally useless, where do we go? All I want is support for a device issue, it shouldn't require me to perform the sacrificial ritual correctly to talk to someone.
Here's a screenshot of the magical support page when it decides to grace me with it's presence:
Sorry for the rant, I just would have thought that an industry leader would have done more than zero QA on their people facing services.
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