As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app.
By submitting these reports along with your system info, it provides our Engineering team with crucial information to move quickly with the investigation process on the bug you are reporting.
By reporting this way, it ensures your feedback is brought to our attention and removes the risk of reports getting lost here on the forums.
There are two ways to report:
- You can go to 'Help Center' and select 'Provide Feedback' within the Oculus desktop software.
You can report bugs directly from the mobile app and within the headset of Quest devices by following the steps outlined here: https://metaque.st/ReportABug
PLEASE NOTE: This feedback is one way only, meaning you will not receive a response should you choose to submit your feedback in the methods outlined above.
If you need assistance from the Meta Quest Support team, please use the official support center at https://store.facebook.com/help/support/. This is where you can find helpful troubleshooting articles and/or submit an official support ticket.
