08-03-202412:34 PM - last edited on 08-04-202408:08 AM by AliceinVRworld
Hi - my sons account has been locked due to failed age verification (he sent a passport photo via a link in the original request but never received a response) - how do I contact support? Everything just directs us back to login and the message below? Several purchases have been made on his account and they are now inaccessible.
Thanks in advance
Jon
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Hi! @WailingMonkey! Sorry to hear that your son's account has been locked. Before we look into the issue, we'd require some additional information from you. Let's carry out the conversation over chat. See you there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi! @WailingMonkey! Sorry to hear that your son's account has been locked. Before we look into the issue, we'd require some additional information from you. Let's carry out the conversation over chat. See you there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, I am available to chat if you can direct me where to go?
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