08-03-202412:34 PM - last edited on 08-04-202408:08 AM by AliceinVRworld
Hi - my sons account has been locked due to failed age verification (he sent a passport photo via a link in the original request but never received a response) - how do I contact support? Everything just directs us back to login and the message below? Several purchases have been made on his account and they are now inaccessible.
Thanks in advance
Jon
Contact our support team
Your Meta account has been suspended because your account doesn't follow our Community Standards or other terms. If you have any questions or concerns, you can contact our support team.
Hi! @WailingMonkey! Sorry to hear that your son's account has been locked. Before we look into the issue, we'd require some additional information from you. Let's carry out the conversation over chat. See you there!
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Hi! @WailingMonkey! Sorry to hear that your son's account has been locked. Before we look into the issue, we'd require some additional information from you. Let's carry out the conversation over chat. See you there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Please contact me. I have tried to find a way to email support and there is no way. My sons account has not been locked however we assigned him the email ans had to create the parent account however now we are not able to get logged in!
Hi there @ChelseaW13, thank you for reaching out to us.
We are keen to try and help your son get back into the Metaverse.
Would you mind sending us a private message so we can investigate this further. You can do so by selecting our name or clicking here: https://metaque.st/CommunitySupport.
We look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @ChelseaW13, we really want to get this sorted for you.
If you are experiencing issues contacting us on the forum, you can reach out to our wonderful Customer Support team via https://www.meta.com/help/support/. One of our lovely colleagues would be more than happy to assist you further.
Many thanks!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
