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How to convert AU$ quest cash into Euro

paul.willems
Honored Guest

A few months back, when I still lived in Australia, I attempted to purchase a Quest 3. Long story short, the store would not take my money, and support were unable to help.

Then I moved to France.

Upon arrival, I found a Quest 3 in a local bricks and mortar store and purchase it.

A little later, support cam back with an email saying sorry about the problem with the store and awarded me AU$50 Quest cash as a sorry. Great. Except now, I am in france, I can see the AU$50 in my account, but when I go to purchase anything, the store wants Euros.

How can I convert those AU$ to Euros?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @paul.willems! We know how important it is to have the correct currency on your account! We would love to investigate your options, but to do so, we will first need to gather some sensitive information through a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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