07-20-202402:34 AM - last edited on 07-23-202406:53 PM by LaserDisk
So, just for some context, I recently had a problem with a housing situation and had to leave. However, when I came back, my headset was missing. Normally, people that are in charge of apartments would have a key to said building and have access, so it was most likely stolen or thrown away.
I still have my headset linked to my device, however I do not have it and i have been trying to take it off of my devices list but I don't know how(not the biggest worry right now but if someone could tell me that would be helpful).
I have some games that I have spent money on and am planning to buy an oculus 3 as a replacement for my previous headset. But I'm worried about something in particular. My question is: if I clear the data and get rid of the device on the app and clear said data and use my account on my newer headset in the future, will I still have my games and be able to play them on the new headset in the future? And for games like VRchat, will I still be able to log in like I used to?(I feel like the last part should be common knowledge, but I have no idea what will happen and I'm very skeptical and have never dealt with this before)
Hi there, @gameshark6089! We definitely want to make sure you're able to access your purchases and get that device data removed, so we'd be glad to provide some insight here! In regards to that stolen device, we highly suggest contacting your local authorities for the best help if you haven’t already done so. We do have the ability to wipe the device remotely, which you can find the steps to do here! As the feature to remove device data from your account on our website would be performing a remote factory reset, the headset itself would need to be active and ready to process the factory reset. If you no longer own or have access to that headset, the history of it being activated on your account may stay there. Any purchased content is tied to your account and not the device itself, so compatible games can still be accessed through a different headset. A factory reset or remote wipe will not remove your purchases from your account, and you can find your purchased games/apps here! In-app logins, such as VRChat, should still work as normal if you're signed into the same account. We hope this is able to help clear up the situation for you! If there's anything else you're curious about or need assistance with, just give us a shout. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there, @gameshark6089! We definitely want to make sure you're able to access your purchases and get that device data removed, so we'd be glad to provide some insight here! In regards to that stolen device, we highly suggest contacting your local authorities for the best help if you haven’t already done so. We do have the ability to wipe the device remotely, which you can find the steps to do here! As the feature to remove device data from your account on our website would be performing a remote factory reset, the headset itself would need to be active and ready to process the factory reset. If you no longer own or have access to that headset, the history of it being activated on your account may stay there. Any purchased content is tied to your account and not the device itself, so compatible games can still be accessed through a different headset. A factory reset or remote wipe will not remove your purchases from your account, and you can find your purchased games/apps here! In-app logins, such as VRChat, should still work as normal if you're signed into the same account. We hope this is able to help clear up the situation for you! If there's anything else you're curious about or need assistance with, just give us a shout. We're here to help make sure you're all set!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you very much! This advice and closure is definitely very helpful and I will be using it as I follow through with this situation. Look forward to playing my games on a newer device from Meta!
Hello @gameshark6089! You're more than welcome. If you encounter any problems or have additional questions, feel free to reach out. We're here to assist you. Wishing you the best of luck on all your virtual reality journeys!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I had my headset stolen too :-(. I followed the steps above and remotely delete the headset. So after I done that what will happen with this headset? Are they going to be able to use it afterwards that?
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