How do we escalate a complaint after receiving inadequate responses from Meta customer support? I sent a complaint raising about 3 issues but their responses only address 1 and keep repeating themselves word for word, and not addressing my issues at all. Replies are so repetitive and identical, they appear to be bots. At best, they're people who don't speak english with some cut and paste scripts. I've tried about 5 times to escalate to a senior person but get the same bot-like, not- read-the-email replies. In the UK we'd normally refer to the consumer Ombudsman to step in, but as Meta is a US company what do we do?
02-10-202311:38 AM - last edited on 02-10-202302:18 PM by RoastPork
Hi there @magdalene.200510! We completely understand your frustration with not getting the answers to all of your questions and we would be more than happy to look into this and get you those answers as quickly as possible! We'll need to ask you for some additional information, so please select our name to get to our profile page, or click here, then click "Send a Message" to privately message us (and remember, you must be signed into the community first to send us a private message). We look forward to hearing back from you!
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For anyone interested I have so far been unable to establish how to escalate a complaint. Support staff just keep repeating their response to the complaint, not understanding that my question is "what to do next when you aren't satisfied with the response from support staff". I've requested a copy of their complaints policy so I can try and find out for myself but so far not received one. I'll try econsumer.gov as apparently the USA and UK are both members.
Thank you for sharing your experience and bringing this to our attention.
So that we can help and ensure this doesn't happen again, we would like to invite you to our direct chat.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you!
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