01-01-2025 06:02 AM
I got a quest 3 on Christmas. Within 24 hours of creating an account (I purchased some games and subscribed to quest+) I got an email saying my account was locked due to suspicious activity and to go into my wallet to verify. I went into wallet and could not see anywhere to verify. I did add another payment method, turned on two factor verification, etc. nothing worked.
I reached out tho support several times via chat, email and WhatsApp. I had two different tickers which I’ve been told have been merged into one.
However, it’s been a week and nothing has been resolved. I cannot get a direct email or phone number to follow up on the case. I just kept being told either “it’s being sent to another group to review it” or “I see you already have a ticket please follow up on that ticket number”. How?!?! All my emails go to same generic support email and I don’t see anywhere to follow up on a specific ticket.
so I spent hundreds of dollars on this device, accessories, meta quest, etc and cannot purchase any games to play on it.
01-02-2025 04:15 AM
My face book accounts is locked by unusual activity how do you recovered
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset