I recently ordered Beat Sabre and the money has been taken. But after several weeks of trying I still cannot see this app on my Meta Quest 2 headset so cannot use it. I have gone through multiple websites to try and find a solution without success. There also does not seem to be any way to contact customer support directly (phone, email etc). As things stand I have paid for something but have never received it, or been able to use it. Can anyone advise how to raise this with Meta? To be honest I am on the verge of just contacting my credit card company to initiate a charge back so any help would be appreciated.
Hey @GingerMario! We hear you purchase Beat Saber and don't see it in your library. No worries, we'll be happy to fix this for you right now.
Please PM us as we need to collect some personal information.
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Looking forward to it!