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How to perform a clean firmware install?

dmolina007
Honored Guest

I have my Quest Pro in developer mode. I installed something for testing and I cannot get rid of it.

I own the Quest 3 and the Quest Pro. I backed up a free demo called "First Encounters" from the Quest 3 and installed it on the Quest Pro.

I know it was a dumb thing to do but I was curious if it would work, I am so fasinated with the technology so I had to find out for myself if it would. Well, It didn't work...

Now I cannot uninstall it from the Quest Pro. I factory reset the headset but the app is still there. It seems that the app installed itself onto the read only partition so that is why it remains after a factory reset.

Is there a way to perform a clean install of the firmware or a way to manually remove the app with my computer? 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there @dmolina007! We were combing through our posts and noticed you were having some issues with your Quest Pro, and we would be more than happy to continue looking into this for you. Thank you so much for listing what troubleshooting steps you have already attempted, as this will help us narrow down a few more steps. 

Just so that we can give you the best assistance possible, and to protect user information from being made public, we would like for you to send us a DM!

 Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing back from you and working on a resolution together! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @dmolina007! We're reaching back out about those app installation issues you were reporting with your Meta Quest Pro headset. If you still need assistance, be sure to send us a PM right here and we'll be glad to continue from there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, hello, @dmolina007! We're very glad to see you've sent us a PM and we're looking forward to exploring this issue further with you! Please get back to us there when you get a chance! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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