10-09-2023 09:28 PM
Just bought the Meta Quest 3 512GB When i try to activate trial for Meta+ it says 1 month only.
Thanks
Solved! Go to Solution.
11-05-2023 04:52 AM
Didn't work for me.
11-05-2023 03:12 PM - edited 11-05-2023 03:13 PM
OK. So I put in my credit card details into Meta Quest app.
Then I headed into the App Store in my headset, and I could redeem the 6 month trial!
11-06-2023 07:55 AM
yes same problem no reply from support
12-05-2023 12:49 PM
I've tried everything listed. Even clicking the link for support. I seem to be getting taken around in a giant loop.
12-10-2023 02:09 PM
Same issue, I talked to them and they only led me through loops
12-18-2023 01:43 PM
Hey @doqb and @zac.stephenson.3, could you guys share with me if you're still having this issue? It looks like a few users were able to redeem as normal, please let me know if help is needed so I can reach out to our engineers.
12-19-2023 01:39 PM
Unfortunately I still have the same problem. I have sent in a ticket, but everyone went quiet after it was escalated 😞
12-19-2023 06:41 PM
If it's taking sometime for a reply, it's possible the team may just be very busy. If you'd like, you can send a PM to @MetaQuestSupport with any reference number you might have. They can double-check on that for you!
12-19-2023 08:46 PM
Its been months. Ive sent numerous emails, and every single time they just led me in loopholes instead of actually solving the issue, so im not sure if waiting more will help.
12-27-2023 04:04 PM
Hey @doqb, we'd love to help out. In order to assist, we would need to gather some personal information. Please be sure to send us a Private Message so we may assist further. We apologize for any delay you've faced and will be sure to assist as quickly as possible!
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