5000 Shiny Rocks
How do I do this?! It shouldn't be this hard. I bought my son a $40 game, "Population One". I left my debit card info on the account. Well, he noticed and decided he'd buy more stuff without permission. I guess he thought I wouldn't notice, but when you're broke and struggling... You notice.
Meta store, or Oculus account don't allow you to submit a refund request on in-app purchases, apparently. There's no option for refunds of unauthorized purchases that I could find anywhere. Just kept going in circles. Can someone please help me figure this out ? Surely it meets guidelines requirements.
@MrLemurDude09 Hey hey, this is quite the issue. Those shiny rocks will get you.
As for refunding in-app purchases, they aren't really allowed. However, considering the circumstances, I'm sure the team would love to help you out.
In order to do so, you may want to make a support ticket.
Hope this helps!
Hey there @Jeaux72! We definitely understand how worrisome situations like these can be and we'd be more than happy to look into this further with you! We see that you already have a ticket open with our Support Team and to avoid any confusion or delay of getting this issue resolved, we would advise you to check your inbox for any further correspondence from us. Please do not hesitate to reach out to us again in the future for any other questions or concerns that you may have. We are always happy to help!
After being reconsidered or sent to the next level of support my request for a refund was still denied. Contacted my bank and they are working on it. My bank has temporarily issued me a credit of the amount and sent me a new debit card. Our family occulus has been used almost daily since Christmas 2021. It hasn't been used since the charges and will never again be used.