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How to regain access to oculus/meta account purchases made before the account merge

Honored Guest

@metaquestsupport So its been a while since i've used my VR, and just now i was able to get my hands on the Quest 2. 

So i jumped in and quickly realized i needed to login to my account. My old oculus account was linked to a hotmail adress ( which is also my facebook) , but somehow i ended up with a 'new'meta account linked to my gmail adress.

I'm saying 'new' because all my attemps to login to the meta account for the hotmail account, results in the portal asking me to enter a 2FA code, which i've never setup for this email, and also never needed to use. There is no 'meta' in my authenticator app.

So how can i link my current or existing account linked to hotmail. to start playing games again?

edit: i redacted all personal information and email adresses since this message seems to start a thread, instead of a one on one chat.



Hi @RkdL 🙂

open a support ticket HERE

scroll down the page to "contact support" or

send a PM @MetaQuestSupport 

click on the name to visit their profile page, then click the "send a message" button.

I hope they can help you with your old account.

Community Manager
Community Manager

Hey there, and thank you for your patience! It seems like you're having trouble logging in to your account. We know how important it is for you to access your favorite games in the VR world. No need to worry; we're here to support you. Please reach out to us via PM so we can assist you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

thanks Choleni,

The first time i tried to login in the forums here it kept looping back and forth to the forum > login > forum > login , but after mindlessly pressing the same buttons it somehow logged me in.

I've messaged @MetaQuestSupport with some more details and associated emails. fingers crossed now.

Hey @RkdL! We have received your PM and someone will be messaging you back shortly. We hope you have a great rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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