11-16-202103:28 AM - last edited on 07-25-202412:27 PM by WootM4ge
Hi, I just just a factory reset my Oculus and I can't find any of the games that I paid for that were on it before. I read that I can get them back, I just don't know how. I think that I may be logged into one of the many accidental that I made, but I do know that the account is associated with this email address. Is there any way that someone can help me find them please?
If you haven't already, I recommend sending them a private message so they can collect the necessary information to look into your account. Here's how to do so:
Hey there GeeYouWhy1970! We can definitely help you find the right account so you can reinstall all your games on your headset. Please send us a PM or submit a support ticket HERE, and we'll take care of it. Thanks!
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Hey there, Grace! Graace, we see you having issues with your games after a factory reset, and we understand how confusing this can be. We can help you out so you can get back to gaming.
Can you provide me with a few more details on what you did and when your games went missing?
What game or games are you missing?
Soon as you get back us we can look further into this situation for you.
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Trying to get a game that was bought with our purchase and it wants to charge for population 1 but bought with the unit originally need some guidance or a refund
Hey there @briman100k, we see you are having issues downloading a game you have already purchased. We understand this is not the experience you were hoping for, and we want to help. So we can look into this matter, lease select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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