05-22-2024 07:18 AM - edited 05-22-2024 07:51 AM
My left controller had an issue where it has drifting and also the index trigger keep triggering which made it the dominant hand. I have sent it for repairs which is covered under my warranty. While waiting for the fix is there anyway to set the right controller back as the dominant hand, right now it can't select anything , the only thing it can do is trigger the meta quest logo and click to shutdown or restart when the shutdown menu shows
This morning there was firmware update and my right controller got switch back to the dominant hand. But after I turn off the device and on again, it lost dominance. its frustrating that I cant use my quest while waiting for the left controller to be fixed.
I have also tried factoring resetting my quest device, and the right controller still isnt the dominant one, the blue light doesnt show when i trigger the index finger button
Also i couldnt event factory reset my right controller by holding down the a button and clicking the occulus icon 5 times. Ive read in many threads that the factory reset for controllers do not work at all
05-22-2024 04:51 PM
Hi @choopk! We appreciate you sharing your experience with the community! We certainly understand how vital controllers are to navigating VR, and we're ready to lend a hand! To give us a better idea of where you're at, we have a few questions listed below:
05-22-2024 06:33 PM
Yep done all of those stuff, a firmware update yesterday made it usable for a while after I switch it off and on, I couldnt select menus again.
No third party accessories used and no changes to network
05-22-2024 06:38 PM
Thanks for providing us with that information, and also for all you have done thus far. We would love to get to the bottom of this and in order to do so we will need information form you that we do not want the public eye to see. In that case we would like to invite you to PM us. To do so, Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing back from you soon!
05-22-2024 07:26 PM
Hey there, @choopk! We're incredibly glad to see you've sent us a PM and we're eager to look further some options for your controller! Please get back to us there when you get a chance and we can move forward together!
Please note that we will be upgrading the community on July 9, 2025. The community will be down for a few hours while we perform this upgrade. For more information, please see Community Upgrade & Downtime