04-28-2024 01:37 PM
I've been having this problem for a while now on my Quest 3. I usually watch Hulu or Disney plus on my bed, with my head laid up. If I have my head up too low, there is this strange filter that saturates all of the colors of the video. I can tilt my head up and see the video normally, or tilt my head down and see the saturation. Is there any way to get rid of this? It is not present when watching video at Youtube - there, video is clear from every angle/height.
04-29-2024 04:19 PM
Hey @walkonthesun! We understand that you are having an issue with watching Disney Plus and Hulu while laying in bed. We want to get this problem solved as soon as possible. We want to ask you to uninstall and reinstall both apps and check if they need any update. If that does not help, we ask that you provide a screenshot so we can see what it looks like from your view. We are excited to hear back from you with any updates.
04-30-2024 04:23 PM
Hey there! We just wanted to follow up and see if you are still having issues with your Quest Device when watching Disney Plus and Hulu. We look forward to hearing from you soon!
05-01-2024 06:56 AM
Yes I am still having this problem.
05-01-2024 07:04 AM
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