cancel
Showing results for 
Search instead for 
Did you mean: 

I Need Help with Calls on the Headset

Alekal
Honored Guest

Whenever i join a call on my meta quest 2 i join the call but cannot talk and the sound that plays whenever you first join the call keeps repeating how do i fix this? Also before you say restart your headset or check if your microphone is muted or even factory resting I've already tried all of those and none of it worked.

 

12 REPLIES 12

MetaQuestSupport
Community Manager
Community Manager

Hey there @Alekal

Being able to talk to your friends is a really important part of the social experience for Meta Quest VR. So we would love to review and see if we can help you out. Are you able to use the mic anywhere else? If you could give voice commands a shot and let us know how that works, that would be great! You can find instructions to enable them on our article about: Voice Commands on Meta Quest

Otherwise, if you have any other methods of testing your mic that would be great. Be sure you visit the quick settings and toggle the mic off and back on (maybe twice just to be sure) to ensure everything is properly synced between settings and the mic. Let us know if anything changes, and we would love to investigate further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

My mic works everywhere but calls. It works in games and even in recordings just not calls.

Thank you for the response! Glad it seems to be working everywhere else at least, lets see if we can get your calls working correctly. Have you double checked your voice settings for the group call? You can switch some voice settings while in a group for cases when you want to talk in-game instead of the group. What happens if you host the call and your friends join you instead?

We did have something we wanted you to test too, please give the following a shot and let us know how it goes:

  1. Turn off your headset completely 
  2. Log out of the mobile app on your mobile device
  3. Log back into the mobile app
  4. Turn the headset on
  5. Ensure you pair the headset and mobile app
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again @Alekal, we wanted to reach out as we have not heard from you as of yet, microphone issues are quite a big deal for socializing with friends, and we would love to see how we can assist you with this! If you are still having issues, please review our last post and provide any information you can! We hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Sorry it took me so long to respond but I tried that and it still didn’t work

Hi again, @Alekal. Thank you for sharing that update with us. The next thing we can try to have you make sure that the app has access to your microphone. Here are the steps to do so:

 

Step 1: Type microphone privacy in the Search box and click Microphone privacy settings.

Step 2: Click Change and allow Microphone access for this device.

Step 3: Scroll down to Allow apps to access your microphone and toggle the button on.

Step 4: Scroll down to Allow desktop app to access your microphone and toggle the button on.

 

Please let us know if you have any further questions or concerns and we'd be more that happy to keep working together to find a solution. Thanks again and we hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I did that and it did not work.

Hey again, @Alekal. Thank you for that update and for trying those steps. We'd be happy to dive deeper to try and help you get your mic issue solved. Let us help you get to the bottom of this issue. Please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @Alekal. We wanted to touch base with you again to make sure you got to take a look at our last message detailing how to reach out to us via "private message." We hope to hear from you soon so we can work together to find a solution for your mic issue.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?