I REALLY need help with my headset - Error message service.vro keeps stopping

[azure.world]

Whenever I boot up my Oculus, it says 

“com.facebook.wearable.syste m.location.service.vro... keeps stopping“

[MetaQuestSupport]

Hey there, @azure.world ! We see that you are having issues with your headset. We understand how important it is to have a working device and to be able to play your favorite games without any interruptions from random error messages. We would love to help you out and get you back into gaming soon! 

First, please try the following troubleshooting steps and reboot your headset:

• Turn off your headset completely and leave it off for 10-20 minutes
• Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset
• Use the volume buttons on your headset to highlight Boot Device and press the power button
• Use the volume buttons on your headset to highlight Yes and press the power button
• If the issue persists, the last resort would be to factory reset your device.

Let us know how it works out after trying these steps, if the issue still persist we'd continue to explore more options for you! 

[MetaQuestSupport]

Hiya! If you're still encountering issues after following the troubleshooting steps, please let us know. We look forward to hearing back from you!

[Hockey_Number_25_pro]

I am having the same problem and will try this. However, doing a factory reset is impossible as the headset automatically shuts back off before being able to do anything from the app on my iphone. Thus, the headset cannot connect to the app and settings are not available from the app. Hopefully this may help someone else. 

[Hockey_Number_25_pro]

I was able to do a reboot but the same problem is persisting. I am not sure how to do a factory reset as it will no longer connect to my phone and the app. 

 i cannot select headset settings because it wont pair. 

[MetaQuestSupport]

Hey there, @Hockey_Number_25_pro! We know how important it is to have a functioning headset. We want to do our best to get your device up and running! We have a question about the factory reset process that you're reporting. Did you try factory resetting the device through the headset directly instead of using the mobile app? If not, we recommend trying that alternate way instead. 

Additionally, can you check your headset power? Please make sure that it is fully charged. If it still does not work after charging the device fully, please let us know the color and status of the LED lights (solid, blinking). We also ask that you please contact us privately, so we can gather some sensitive information about your device and take a closer look into it.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know!

[drownningvr]

Hi have you solved how to fix this mine is doing the same and I don’t want to factory reset and lose all my stuff. Looking for some help

[drownningvr]

Hi I went through these steps and nothing is working I’m trying not to do a factory reset  is there anything else

[MetaQuestSupport]

Hi there!

We can certainly look into this issue, and hopefully find you a quick and easy solution. 

Do you have your headset backed up? If so, completing a factory reset shouldn't cause you to lose any data. 

Have you tried closing the app? 

We look forward to receiving your response!