cancel
Showing results for 
Search instead for 
Did you mean: 

I bought oculus quest 3 as a guest and didn't receive any confirmation email from meta

bloopm
Explorer

Without the RMA I can't track the order. My boa acc has shown that the money has been paid, I've checked by inbox and spam emails, still didn't find the confirmation email. Don't know what to do right now.

1 ACCEPTED SOLUTION

Accepted Solutions

It's now solved, and I bought one with my acc but I can't find the tracking number

View solution in original post

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there @bloopm,

we know how important it is to get information on your newest orders to help keep track of it. From what you explained it seems like there may have been an issue with the email, and we would love to see how we can help locate this for you. Could you please send us a message from our Profile Page so we can investigate this further?

We look forward to  hearing from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We're just following up with you to see if you still need assistance. If so, please PM us, and we'll assist. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It's now solved, and I bought one with my acc but I can't find the tracking number

Hey there! We're happy to hear that your issue has been resolved. If you ever need us in the future, please don't hesitate to reach out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I wonder where to find my order's tracking number

Since it's a pre-order you won't have a tracking number until it's prepared to ship out. Make sure you keep an eye out in your inbox, you should get the tracking sent to you when it leaves the facility!

Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?