04-21-202312:40 PM - last edited on 07-02-202407:25 AM by TheLegend27
I had a drift problem with my left controller and contacted support via WhatsApp before Easter. I received a shipping label very quickly and a replacement product arrived four days later.
Now I'm having the same problem with the right controller and reported back via WhatsApp. Again, a shipping label was quickly sent to me. In addition, I received a link with which I can immediately receive a replacement product and do not have to wait another four days. However, the link is for an address in the US, however I am in Germany. So I wrote to support again. Since then I've been ignored.
I'm sorry to hear about your situation. Here’s what you can do: Document all communications related to the blackmail and DDOS attack. Report the incident to your local police or cybercrime division and provide them with the evidence. Since WhatsApp support isn’t helping, try contacting them via email or their official website, explaining your situation in detail. Secure your accounts by changing passwords and enabling two-factor authentication. Inform your contacts about the situation to prevent further issues. Additionally, seek legal advice from a lawyer specializing in cybercrime and use alternate messaging platforms to stay connected in the meantime.
Hey there, @bgaladima93! Meta support is a global effort. We provide support for many countries to help our users as quickly and best as we can. You can make a post on these forums and we'll do our best to assist along with the community. If you'd prefer, you may also contact us by clicking on our name and looking at our profile. There's an option to send us a message. If you're more comfortable speaking a language other than English, please reach out here. We're looking forward to hearing back from you on this.
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09-11-202402:41 AM - last edited on 09-11-202402:42 AM by KaminasWife
It seems like there's a mix-up with the replacement link. Try contacting support through another email or phone channel explaining the issue. If there's no response, escalate the matter or request a different representative to assist you.
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