Yesterday (November 08, 2023) I tried to activate my free 6-month subscription to Quest+. To get it, you had to pay for another 1 year of use for $60 (in total, for $60 you should get 1.5 years of subscription to Quest+ until ~ May 08, 2025). But I never managed to activate it! Steps taken:
1) In Quest 3 in the store in the settings, clicked get Quest+. I chose a subscription for a year. He redirected to the mobile application.
2) Added a bank card in the mobile application. I returned to Quest 3 and repeated the choice of subscription for a year. Quest 3 again sent the issue to the phone to resolve.
3) Confirmed the payment from the phone, confirmed 3D security from the bank (they wrote off $60). In the Meta Quest application on the phone it wrote that “everything is fine, return to Quest 3.”
4) In Quest 3, the store is stuck on the loading screen. In 2 minutes nothing has changed. Closed the app store. I opened it again. He again asks to buy another subscription for $60.
5) Open a browser on the computer and open the letter from Meta “claim your 6 months of Meta Quest+”. Clicked Claim now. On the website I clicked “Start 6-month trial”. I chose an annual subscription for $60. They wrote "Cannot Complete Purchase. Your app is not up to date. Please check your email to complete your transaction.". I opened a new letter “Complete your purchase of Meta Quest+” and clicked “Continue”. - and the Meta application store just opens for me. Nothing about Quest+ subscription. One of the main banners on this page says "Get your 6 months of Meta Quest+. Start Now". Clicked on this banner. The same page opened with an offer to buy Meta Quest+ again. I try again: "Start 6-month trial" -> Meta Quest+ - 12 months, 6-month trial, $59.99/year -> "Continue" -> again it says "Cannot Complete Purchase. Your app is not up to date. Please check your email to complete your transaction." I don't receive anything by email anymore.
6) Open the Meta Quest mobile application. I click Meta Quest+ there, then Start 6-month trial - and I get the message “unable to load please try again later”.
Today (November 09, 2023) I repeated the steps. The result is the same
How can I activate a subscription to Meta Quest+ for 1.5 years for $60?
Hey there, @Uladzislau! We certainly don't want you missing out on redeeming Meta Quest+, which came with your headset, and all the games that'll pop up in the future through this subscription, so we're glad to help! Since this promotion is free, you shouldn't have to purchase it at all. Actually, a notification should have been sent to either your Meta Quest mobile app or the Meta account you've activated the headset on, with a link to redeem directly. If you are not receiving these notification, we ask that you please make sure you notifications are set properly, then send us a PM so we can look further into that for you. You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!
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Hello, hello, @Uladzislau! We wanted to be sure to check in on that issue you were reporting with redeeming your free 6-month Meta Quest+ subscription. Do you still need assistance? If so, send us a PM right here and we'll be glad to look further into that problem for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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