I can't add payment to my account

[Killucopia]

I have been an Oculus/Meta customer since the original Rift and have owned several headsets. Back in January of this year, while trying to make a purchase in the app store the purchase failed with an error.  I have my PayPal account linked, and I never had an issue making purchases before.

After removing the PayPal account and attempting to re-add it, I received an error as seen below. 

I attempted to add a Visa card instead, and that failed with an error as well - 

When this all began in January, I contacted Meta support and after a few weeks of them escalating it to multiple people, my account was finally fixed and I could re-link my PayPal account.  They never told me what the issue was or what they did to fix it.

Fast forward to just a few days ago, and the issue is back. I can no longer make purchases, nor can I re-add back my payment methods.  I don't understand what keeps happening, but would like some help getting this fixed again please.

Thank you!

[MetaQuestSupport · Accepted solution]

We appreciate you reaching out to us, @Killucopia! We'd like to start by thanking you for being a loyal Meta Quest user and supporting through multiple devices! You're highly valued and appreciated! Absolutely no user should have to continue dealing with payment information preventing them from making payments, so we'd like to look into this situation for you! In order for us to do so, we kindly request that you send us a private message, due to the potential of dealing with private and sensitive information.

It's important to remember that you have to be logged in to the community before sending us a private message. To access our profile page, either select our name or click, here! Next, click 'Send a Message' to private message us.

Once we receive your private message, we'll be able to provide you with better assistance and investigate what's going on with your account. Your time is greatly appreciated and we can't wait to hear back from you!​​​