03-18-2023 12:46 PM
Whenever I try to purchase a game, I got a message that says,
“Something went wrong
we are having trouble completing your request, please try again”
what do I do? I have a PayPal linked and but I am using a gift card.
03-18-2023 03:28 PM
Hello GucciRandom, we hate to hear that you are running into this issue when attempting a purchase. Have you run into this issue with your other payment methods or is it just when you try to use the gift card?
03-18-2023 05:23 PM
This is my first time purchasing a game with a gift card, but when I have bought them before it did not happen.
03-19-2023 09:27 AM
Hey there, @GucciRandom. Thank you for your reply and letting us know that you were able to use your PayPal without any issues.
Are these the steps you're using to redeem your gift card?
Are you going through the Meta store or mobile app to redeem the gift card?
Please let us know if you have any questions.
03-19-2023 10:08 AM
I entered the gift card through the mobile app
03-19-2023 10:09 AM
03-19-2023 10:28 AM
Hey there, @GucciRandom. Thank you for your reply. When you are attempting to redeem your gift card, are you meeting all of the requirements listed below?
Please let us know if this is the case. We look forward to your reply.
03-19-2023 11:08 AM
I think I am, all I know is I got the card off of Amazon so I’m not completely sure.
03-19-2023 11:14 AM
It wasn’t like a visa gift card or anything it was a meta quest gift card off of amazon
03-19-2023 01:04 PM
Hey there, @GucciRandom. Thank you for your reply and for providing that information about the card. For us to take a closer look into your account can you please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We are looking forward to your reply.