Hello GucciRandom, we hate to hear that you are running into this issue when attempting a purchase. Have you run into this issue with your other payment methods or is it just when you try to use the gift card?
Hey there, @GucciRandom. Thank you for your reply. When you are attempting to redeem your gift card, are you meeting all of the requirements listed below?
The card must be associated with a billing address.
The card must be able to have funds added/reloaded to it.
E-cards and virtual Mastercards should work, but most gift cards do not have this option.
There cannot be purchasing restrictions placed on the card.
The network cannot have any purchase restrictions to prevent online payments.
Postal codes that do not follow the correct format will result in an "invalid postal code."
Please let us know if this is the case. We look forward to your reply.
Hey there, @GucciRandom. Thank you for your reply and for providing that information about the card. For us to take a closer look into your account can you please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
