cancel
Showing results for 
Search instead for 
Did you mean: 

I can't change my email for my meta account.

Babinskii
Honored Guest

Everytime I try to put in a new email it says email not available

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hello @Babinskii! We see you're having trouble updating your email. We understand your time is very important and we'll be pleased to take a look into this issue with you! Are you using this link to change the email?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes I'm using that link and it says " This Email is not available" when I try to enter my new email

Alright then. We'll be happy to look into this for you. We will require some personal information, so please send us a private message. Select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

tonymotion
Explorer

Hello!  Was this ever resolved?  My sister is encountering the exact same problem.  I.e. when she tries to change the email address on her Meta account, it tells her "This email is not available".  She doesn't have a Meta account via the address she wants to change to, but I think her Facebook and Instagram accounts are associated with it.

Hey tonymotion! We see that you are having issues with trying to change the email on your account. We understand how important it is to get this taken care of as soon as possible, so please allow us to help you get pointed in the right direction. Because we are going to need to gather some important information from you, we are going to need to get you over to our private chat. Just follow the steps below, and we can certainly look into what is going on. We will be waiting to hear from you.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

can you help me with mine it say 

This email is not available
"

so could you please help me change my email cause that's all it says and i can't change it

Hey @darkmaster123456! We hate to hear you're having login issues, we know how that can hinder your gameplay. No worries, let's see what we can do. First, we'd like for you to click this link here to see if you're able to change your email on your own. Please make sure you're logged in. If that doesn't work, please PM us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Saeid7777
Honored Guest
I have a problem on Facebook changing phone number and email. which cannot be deleted by clicking the delete option and entering the password, can you help me?
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?