We would love to help you with your issue while launching Meta Horizon Worlds. We are so happy you have decided to be part of VR, and we would love to get this sorted out for you. Let's go ahead and try out a few basic troubleshooting steps and see if that does the trick!
Click the Edit button next to the Sessions section.
Click Log out of all sessions.
After a few seconds, you should see a pairing code appear in your headset.
Go to meta.com/device to complete device code authorization.
Attempt to launch Horizon Worlds again.
If you’re still experiencing this after completing the steps, please submit a ticket in User voice under the Meta Account section. Please include your Horizon username and details on your experience.
Your device will restart automatically.
If you unlinked your Facebook account from your Meta account, enter your Meta account password.
If you maintain your link to your Facebook account, select Continue with Facebook and enter your Facebook password on the following screen.
We hope this helps!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We would love to help you with your issue while launching Meta Horizon Worlds. We are so happy you have decided to be part of VR, and we would love to get this sorted out for you. Let's go ahead and try out a few basic troubleshooting steps and see if that does the trick!
Click the Edit button next to the Sessions section.
Click Log out of all sessions.
After a few seconds, you should see a pairing code appear in your headset.
Go to meta.com/device to complete device code authorization.
Attempt to launch Horizon Worlds again.
If you’re still experiencing this after completing the steps, please submit a ticket in User voice under the Meta Account section. Please include your Horizon username and details on your experience.
Your device will restart automatically.
If you unlinked your Facebook account from your Meta account, enter your Meta account password.
If you maintain your link to your Facebook account, select Continue with Facebook and enter your Facebook password on the following screen.
We hope this helps!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Just following up from our reply yesterday to check if those troubleshooting steps worked out for you.
If not please don't hesitate to reach out to us so we can get you back into the Metaverse!
Hope you're having a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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