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I can’t download my videos

Gamercopy
Honored Guest

So I am kinda new to quest just got it last Christmas and I was looking forward to making new content for my YouTube channel. But when I tried to download any videos over 10 minutes long it just wouldn’t work I tried screen recording the video I was trying to download but it wouldn’t start. I use apple because I am familiar with it and I only edit with CapCut I looked at YouTube for a while trying to find a way and found you can upload it straight to YouTube but I need to edit them. I need help if anyone can help me that would help a lot.

1 ACCEPTED SOLUTION

Accepted Solutions

amelia.613268
Honored Guest

Hey! If you're experiencing trouble downloading videos over 10 minutes long on your Quest, have you tried exploring different downloading methods or apps? You might find success with tools like 4K Video Downloader or ssyoutube for seamless downloads. Additionally, for editing on Apple devices, consider using iMovie or LumaFusion alongside CapCut for a smoother editing experience. Hope this helps, and best of luck with your YouTube channel!

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7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hi there, @Gamercopy! Making sure you're able to enjoy your VR experience to the fullest is definitely a priority for us, so we would love to lend a hand with that video download issue! To start, is this an issue syncing the media from the headset to the mobile app, or downloading the video from the mobile app to your phone? Larger files can take longer to sync, and VR videos over a minute long will need to be individually synced from VR. Aside from that, please also make sure your phone software is up to date, your Meta Quest software is up to date, and your phone is currently compatible with Meta Quest. Since you mentioned this only happening with videos that are over 10 minutes, there is a chance that the specific videos may be too large to sync to or download from your app. What we can recommend, if you are able to, is transferring those videos from your Meta Quest headset directly to a PC to access them there for editing. Here's an article going over how to do so, just to see if the files can be transferred and used that way. We look forward to hearing from you, so get back to us when you can! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey @Gamercopy! We're checking in to make sure you were able to get those videos downloaded, or if you've run into any further trouble with that at all. No user should have to deal with this sort of issue for long, and we want to make sure everything went smoothly for you along the way. Please don't hesitate to reach back out, as we'd love to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

amelia.613268
Honored Guest

Hey! If you're experiencing trouble downloading videos over 10 minutes long on your Quest, have you tried exploring different downloading methods or apps? You might find success with tools like 4K Video Downloader or ssyoutube for seamless downloads. Additionally, for editing on Apple devices, consider using iMovie or LumaFusion alongside CapCut for a smoother editing experience. Hope this helps, and best of luck with your YouTube channel!

That isn’t the problem it just says video can’t be downloaded or something like that and my iOS device has a pc processor 500+ gb even 19 cores and it won’t download

Thanks for the recommendation btw I use capcut

Sorry to keep you waiting I completely forgot about this post I’ll check it out when my quest is charged thanks so much for all the help

Absolutely! If there's anything else you need help with, just give us a shout. We're more than willing to lend a hand whenever you need it.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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