🎵 I can't drive (past) 55... 🎵 (stuck on v55, want to update to v56, v57)

[Keydesign]

Hey Meta & friends,

I had to factory reset my Quest Pro recently and now it shows some interesting numbers (see photo attached). I'd like to update to the latest version (v57 from Sept 11, or even v56 from July 24 (!!!)), but my Software Update shows "No Updates Available" so... any way to bypass this and force an update?

Thanks!

  

[MetaQuestSupport]

Hey there, @Keydesign! We couldn't help but notice that you are reaching out because you are experiencing some update issues after recently performing a factory reset. We completely get the anxiousness that comes from not being able to update your headset, so let's see what we can do to ease your worries! Since you stated that your software update shows "No Updates Available", we would recommend waiting until the update rolls out to your headset. We certainly understand your anticipation for the new headset update, however, this update is rolling out in waves and will eventually be available to you as well. We appreciate your patience! Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!

[Keydesign]

Thanks, Support. It's been a few days since I reset the device and various parts aren't working properly (app thumbnails are not showing up, some menu screens are blank - I've sent bug reports w/screenshots), so I'd like to at least get to v56, as this has been out since July. Any way you can verify my device is working correctly? (note: the device is mine, but as a former Metamate, it was provisioned internally with some dogfooding stuff, which is why I did the reset. I'd like to make it completely "like new" but it seems buggy for now. Lmk if there is another way to get this resolved (alumni portal, guest drop in to LON KX for Tech Support, etc.). Thanks!

[MetaQuestSupport]

Hey again @Keydesign, thank you for the update! Have you tried enabling the PTC to see if that prompts an update to the headset? We would also recommend trying another Wi-Fi network just to be sure, perhaps a Mobile Hotspot?

In any case, if you still have issues please send us a PM so we can assist further with your issues. We know being stuck in the past is not always a fun experience and would love to see how we can help. Please select our name to get to our profile page. And then click "Send a Message" to privately message us while logged in.

[Keydesign]

Hey Support, after going a few rounds with the Meta Store team last Oct/Nov, I've gotten no reply for weeks so I'm coming back here. I have the box and serial numbers, so I can ship everything back for a replacement if needed. Please help me get this resolved ASAP. Thanks.

[MetaQuestSupport]

Hello @Keydesign. We see you, and we hear you! We are pleased to inform you that someone has gotten back to you, and we appreciate your patience. If you could respond to them, they will continue to help you get this situated. Thank you for your understanding, and best of luck!

[Keydesign]

Thank you, I'll follow up via the email I received, and will close chat this once it's all settled.

[MetaQuestSupport]

We appreciated it. Have a great one!