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I can't find where to start a refund for an app, only hardware.

Moshfists
Level 2

Where is the form to request a refund for an app, NOT hardware? Never mind.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

hello there We can tell that you're having some difficulty wrestling your way to a refund. Do not be concerned; we are here to assist and carry you the rest of the way. You can return any purchased games or applications through the Meta Quest mobile app. If you can please follow this directory : 

  • Open the Meta Quest mobile app on your phone.
  • Tap Store, then select Quest on the top left.
  • Tap Menu at the bottom, then tap Settings.
  • Tap Purchase History, then tap the app you want to request a refund for.
  • Tap Request Refund.
  • Follow the on-screen instructions to request your refund.

If you find that you are still having trouble please let us know so that we can help further. 

MetaQuestSupport
Community Manager
Community Manager

Hello, @Moshfists we want to confirm that you were able to receive a refund for the item you weren't happy with. Please let us know if you feel you need assistance.