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I can't log in to my account

hhahahahha.650015
Honored Guest

I'm trying to log into my account but the 2-step verification thing won't let me. Its needs a phone number to verify it's me but that phone number is my old one that I can't get access to. I don't want to make a new one since I have autophobia (fear of being alone) and the process of setting up an account on my Quest 2 doesn't help. Is there anyway of turning of 2-step verification on my oculus that has my account on it (it can't be in the browser because "...in a new browser or device..." thing). Please can someone help because if I get a new oculus then I need to sign in with the 2-step verification and I don't want to buy everything again with a new account.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! 

 

We understand how frustrating it might be to have difficulties login into your account. This is not the experience we want you to have. Therefore, we encourage you to drop us a direct message or an email through our official website. Remember we are here to help you in every step. Looking forward to hearing back from you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again! We're just checking in to see if you still require any assistance with this issue? If so, please do not hesitate to get back in touch!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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