cancel
Showing results for 
Search instead for 
Did you mean: 

I can't log into mobile app.

a_username1111
Honored Guest

I have been trying to log into the quest app for two weeks now and am extremely frustrated. I bought a replacement controller for my quest to and can not pair it because I can't log in. I have uninstalled and reinstalled the app and can not get it to work. 

Every time I try to log in on the home screen I crash. I can not login with facebook, log in with instagram, log in with email, create oculus account. Every time I press one of those buttons I crash the app. When I press log in with oculus account it will not send me a password reset email or let me log in with my current details. Please help. My oculus is unusable and i am going to have to get a refund.


Edit: I forgot to mention that I am on android.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! We know how account issue can interrupt game play. We want all our users to have the best experience possible. You should send us a PM so we can take a closer look. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!