I can't log into my Oculus account, nor reset my password

[fanatikal]

I can't log into my Oculus account. The Forgot Password function doesn't' work, returning an error of "Failed to send email to <email redacted>. Please try again later or contact Oculus customer support."

[Choleni]

Hi @fanatikal 🙂

send a PM @MetaQuestSupport

they are able to help you with account issues.

Click on the name to visit their profile page, then click the "send a message" button.

[MetaQuestSupport]

Hey @fanatikal. We do advise you to send us a PM through the ink here as @Choleni stated. Hope to hear from you soon so we can resolve this issue for you! 

[fanatikal]

There is no option to send a PM.

[MetaQuestSupport]

Hey @fanatikal. Once you click the link, it will prompt you to choose the issue you're experiencing. From there, follow the remaining options to send us a PM. Also, there is a link here with more options for you to reset your password as well. Looking forward to hearing from you soon. 

[MetaQuestSupport]

@fanatikal ​​Hello. We're just checking back in with you to see if there's any updates on the issue you're experiencing and if you still needed assistance. We're still standing by to assist you with any further questions as well. Hope to hear from you soon.