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I can't login to my Meta account

Vandrake78
Honored Guest
Hi, I can't log in with my meta account that I migrated from Oculus because it asks for two-step authentication that I never activated.
I do not have an authentication app or recovery code.
Until today I always entered the application Meta Quest Link without logging in but today it asked me to log in and I found this.
 
4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hello @Vandrake78 !

 

We understand that you can't login to your Meta Account as it asks for two- factor authentication which you never activated. We would love to look into this issue. Therefore, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there @Vandrake78,

 

We are just checking back in if you are still requiring assistance with your account.

 

If you are still in need of assistance then please contact us privately so that we can take a closer look into this for you.

 

We look forward to seeing you there.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi, i Made a request in my language spanish. Request number #07475708

Hi there @Vandrake78,

 

Thank you for letting us know.

 

As you have opened a ticket with our support, there is no further support needed from us here.

 

We hope you have a wonderful day then, and look forward to seeing you back in VR soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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