Whenever I click on Gorilla Tag to play, the three white dots pop up indicating that the game is loading. But then , I get kicked out back to my home. I have tried deleting and reinstalling the game, restarting the headset, I have even tried factory resetting my headset but nothing seems to work. Has this happened to anyone else? If so, how do I fix it so I can play again? Any help is appreciated! Thank you!
Hello @Lefty-16. We understand how this loading issue is interrupting your game play time and would be happy to assist you in getting back in the game. To proceed accordingly, we would need to ask you a few questions:
Confirm that the app is being downloaded from the Meta platform. Side-loading and third-party platforms, such as Steam or SideQuest, are not supported by Meta Quest Support.
Confirm that the app has been downloaded and installed on the headset.
Are you able to launch other applications? Does the problem occur with more than one app?
When did this start?
Were any changes made?
Is the home environment having any issues?
Once we hear back from you, we can get things rolling. We appreciate your time and understanding. Talk soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for the response! The game is downloaded from the meta platform. It has been downloaded and installed. This is the only app that I have trouble with. All other applications work as they should. This started about late October of 2023. I have tried factory resetting, restarting the headset, and deleting and reinstalling the game. I also made sure both the game and the headset software had been updated. Asides from this problem, my home hasn’t had any issues.
Thank you for reaching back out and letting us know, @Lefty-16. After further review, since this issue is specific to the Gorilla Tag game, we would like to offer you this link. This will connect you with their support, as they have the necessary tools and resources to help resolve your problem. We appreciate your time and hope you can return to the game as soon as possible. Thank you again, and best wishes.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Im so so sorry for the late response! It is being downloaded from the Meta platform. It is downloaded and installed. I can launch all other applications without a problem. This started about late october of 2023. It still isnt working. I have tried everything on my own. (Factory resetting,deleting and reinstalling, deleting other games. restarting my headset, etc) My home is fine. I know its not a problem with the game because everyone else I know, has their game workjng fine.
Hi there! We understand you are reporting issues with the game Gorilla tag. Is this the only game being affected on your device? If this is the case, we strongly encourage you to contact the developers on their dedicated support channels. If the issue is still persisting after contacting the developers, or if this is an issue affecting multiple applications, please don't hesitate to DM us for further support. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Thank you very much for reaching out!
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