01-25-2023 01:37 PM
When I play Pavlov shack and gorilla tag multiplayer on online lobbies it lags and kicks me out in 5-10 mins and I don’t know why. It’s not my internet I have checked when I get kicked. My brothers meta quest doesn’t have this problem.
01-25-2023 01:54 PM
Hello there, @sylasthyhoodlum! We know how apps crashing during gameplay can affect the VR experience for our users, and we're happy to look into this further with you!
Please provide as much information as you can. Once we have that information, we will be able to look further into this with you!
01-25-2023 02:24 PM
Yes I have tried uninstalling and reinstalling, and yes other players have this problem sometimes too.
I haven’t tried other games because I’m kind of new to vr
01-25-2023 03:37 PM
Thank you for providing that information!
Based on this information, this may either be an issue with the Wi-Fi or it may be an issue with the game developer's servers.
If it's the Wi-Fi, make sure no other games are having the same problem and that your Wi-Fi network is secure and not being shared by multiple devices. This could cause other games to crash as well.
If other games are not crashing and only those two are, we advise reaching out to them and letting them know of the issue. Gorilla Tag Support uses Discord to reach out to users, so you will need to have an account in order to report the problem. For Pavlov Support, they also use Discord to help their users.
Please let us know if other games are also crashing. If so, we will be happy to look into this further!
01-25-2023 04:11 PM
Ok I will try but I got new games the have the same problem it might be the wifi
01-25-2023 04:22 PM
Thank you for informing us, @sylashyhoodlum!
In this case, let's see if restarting your modem for your Wi-Fi, then try restarting your headset as well. to restart your headset:
If your games are still crashing after this, please let us know so we can look further into this!
01-25-2023 05:17 PM
My games aren’t crashing when I’m in the games it lags and kick me out of multiplayer lobbies and puts me in single player basically it kicked me out of lobbies in the game not the game itself
01-25-2023 05:28 PM
Thank you for providing that information.
We will need to look into this issue further through our support page. Once there, we will have more tools that can help with this issue. Please provide as much information as you can about what you are experiencing when you submit your ticket. Once it is sent, we will be happy to continue looking into this with you!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset