cancel
Showing results for 
Search instead for 
Did you mean: 

I can’t send pictures/videos on my meta quest 3

Unknownboy7332
Honored Guest

On my meta quest 3, if I go into chats and then into stickers there is no option for sending pictures or videos, I can only send stickers.

1 ACCEPTED SOLUTION

Accepted Solutions

WootM4ge
Meta Quest Support
Meta Quest Support

Hey there, everyone! I finally got an update from the team, and it appears y'all were correct. It appears the ability to send photos and videos was blocked to UK and EU users. As for the exact reason why, I'm not too sure, but I would think it to be legal reasons. I know this likely isn't the answer y'all were looking for, but I hope it brought some clarification as to not being able to send photo/video via your headset or mobile app. Thank you all for your patience!

"They say that the best blaze burns the brightest when circumstances are at their worst."

View solution in original post

28 REPLIES 28

Choleni
MVP
MVP

Hi @Unknownboy7332 🙂

yes, it's the same for me....I have no button to send images.

Not sure, if this is some sort of bug?

The feature to send images and avatar stickers is only available in some countries.

But I think if you are able to send stickers, you should also able to send an image.

Maybe somebody else here or @MetaQuestSupport can tell what's the reason for that.

 

Hey @Unknownboy7332 and @Choleni. We definitely want to help you regain access to all of the chat features on your Quest 3 as soon as possible. Here are some suggestions for fixing the issue. 

 

  1. Sign out of your Meta account on your headset and sign back in.
  2. We also suggest a reboot of your Quest 3. There's a link here for reference if you need help with performing the reboot.

Let us know if these steps helped in resolving your issue. If you're still having problems after trying these steps, we can look into other solutions to fix the problem with your chat. Hope to hear from you soon! ​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thanks for your answer @MetaQuestSupport 🙂
Let me explain a little more......I do not have this "send image" button in Quest 3, in Quest 2 or in the mobile app.
That's why I thought it's maybe a bug or just not available in my country.
I logged out and in again in mobile app but that does not change a thing.
I reboot the quest 2 each day and that also doesn't change anything.

Hey @Choleni. Thanks so much for bringing this issue to our attention. We want to make sure we're doing everything possible to resolve the problem as quickly as possible. Based on the info you've given us and the steps we suggested, we will look into this a little further in order to give you the best solution for this case. In the meantime, we're always here to help if there's anything else we can assist with. Looking forward to your response! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

WootM4ge
Meta Quest Support
Meta Quest Support

Hey y'all! I would love to bring this up to our internal team for further investigation, but I would need some information to provide them first. Please let me know the following information:

 

  1. Headset version number? 
    • Quick Settings > System > Software Update
  2. Meta Quest app version number?
  3. Was this feature previously available in your country?

Also, a screenshot of the chat options would be greatly appreciated (please cross out any personal information in the screenshot)

 

With this information, I'll have a better chance of getting whether or not this is a bug or a feature from our internal team. Thank you all for your patience during this time!

"They say that the best blaze burns the brightest when circumstances are at their worst."

Hi @WootM4ge 🙂

here are the infos you've asked for.

  1. Headset version number?                                                                                                                                                               Quest 2: 64.0.0.512.370
    Quest 3: 64.0.0.504.368
  2. Meta Quest app version number?                                                                                                                                264.0.0.6.109
  3. Was this feature previously available in your country?                                                                                                          I'm not sure, I haven't paid attention to that......but I believe, I had never a button to send pictures.

Screenshot from chat in the headset .....no button for sending pictures

543f977916964ce68e7514da73288d9c.png

screen from chat in mobile app......no picture button

Screenshot_20240427_105413_Meta Quest.jpg

WootM4ge
Meta Quest Support
Meta Quest Support

Hey @Choleni! Thanks for getting back to me with the requested information! I'm bringing this up with our team to see what they can tell me about whether or not this is intentional. I'll get back with you as soon as I hear any news! 

"They say that the best blaze burns the brightest when circumstances are at their worst."

WootM4ge
Meta Quest Support
Meta Quest Support

Looks like the team is aware of this and looking into it further! I'll keep an eye out for updates that the team provides and I'll be sure to let y'all know what I find out as soon as I do. Thank you for your patience!

"They say that the best blaze burns the brightest when circumstances are at their worst."

WootM4ge
Meta Quest Support
Meta Quest Support

Hey everyone! I want to reach back out to see if any of y'all have updated to v65 yet? I want to be able to provide the team with an update regarding the new update to see if there was any change. Looking forward to hearing back from y'all!

"They say that the best blaze burns the brightest when circumstances are at their worst."
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?