I have suddenly been forced to upgrade my account to Meta and now it asks me for a code and I don't know where to put this code and I can't use my applications and I can't use my Quest headset. Please could someone help me? I can't find where to generate a help ticket in my account either.
Hey guys! This thread seems pretty old, with not a lot of recent activity on it. So I will be locking this thread. If anyone is having trouble with needing a code to use their Quest device, there is a new thread where you can post, and other users and support will be able to help you with this issue.
Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.
I have been forced to factory reset on the recommendation of the Oculus technicians and have lost all the apps and files I had copied to my headset. I will have to reinstall everything.
Hey, thank you for bringing this to our attention. We understand losing your library can be extremely concerning and tedious. This should definitely not be the case, and we'd like to help get you back to enjoying VR again!
It's possible there was a secondary account created during the Meta Merge process. We know this process was a little confusing. We'd like to take a look at your account and see why you're having issues with your library.
We'd like to invite you to directly message us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Can you please help me to so it says to go to www.meta.com/setup I go there put in a code and it says something I can't log into my acount I'm trying for hours not it doesn't work I can't play any games or do anything can you please log into my account and help
Hey there @marcbromberg! We hate to see you're having issues with your device code, we know how troublesome that can be. Not to worry, we're here to help get this resolved for you! We have a few things you can try, let us know if these steps help:
Oh no! Sounds like you're having troubles factory resetting. No worries, we have a trick that should help resolve this. First, try holding the power button for 10-15 seconds. Afterwards, follow these steps to factory reset:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
We hope this helps!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
