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I can't use my credit card via the oculus app, bank says all payments are being stopped, any help?

Iain68
Honored Guest
1 ACCEPTED SOLUTION

Accepted Solutions

Iain68
Honored Guest

Thanks for replying, I have spoke to the card company, due to level of fraudulent problems, they have put a block on payments to it and not just mine.  My card is not the problem. I will set up another payment via bank.

Regards for help.

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3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi @Iain68! Thanks for reaching out to the community about adding a credit card to your account. We know how important this is in order to explore new virtual worlds, and we're more than happy to lend a hand! For us to get a better idea of what could be going on, we've listed a few questions below: 

 

  • Are you adding one of the supported credit cards listed on the Meta Quest account payment options article?
  • Are you able to add any other supported payment options?
  • Have you already contacted the payment provider to confirm authorization?
  • Have you also tried to add your credit card by logging into the Meta account website?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Iain68
Honored Guest

Thanks for replying, I have spoke to the card company, due to level of fraudulent problems, they have put a block on payments to it and not just mine.  My card is not the problem. I will set up another payment via bank.

Regards for help.

Thanks so much for the update! Please feel free to reach out in the future if there is any assistance or information we can provide.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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