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I can’t verify I’m a parent

ButlerVR22
Honored Guest

Help. My son has signed into Roblox and now I’ve had a warning my account will be suspended. I add my card but screen stays white.

Tried several times.

Thanks

(Redacted)

1 ACCEPTED SOLUTION

Accepted Solutions

Thank you for replying. I have finally managed to sort it via a computer browser 😊

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @ButlerVR22! We would love to assist you with your account and take a closer look. We understand how important it is for families to be able to enjoy VR together! In order to take a closer look, we would need to request some additional information, which is why we would like to request you send us a PM. This way we can keep your personal information off of our public forums. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.

We look forward to hearing back from you and assisting you further! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you for replying. I have finally managed to sort it via a computer browser 😊

Yay! We are so glad you were able to get that sorted out! Feel free to reach out to us with any other questions or concerns! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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