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I cannot scroll down to see pairing code

Toriaa22
Honored Guest

Hi so basically I cannot scroll down to the code in my Vr I tried guessing the password because I could only see half of it and the code is when my meta crashed

 

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2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @Toriaa22! We would love to get this sorted out for you with a factory reset. We totally understand the importance of making sure your headset is linked to your account. Performing a factory reset will wipe all information and data off the device. Before we get started, ensure your device is fully charged for 2 hours.

These are the steps you will follow to perform that Factory Reset from the Meta Quest mobile app:

  1. Open the Meta Quest app on your phone.
  2. Tap Devices in the bottom menu.
  3. Tap the headset connected to your phone.
  4. Tap Advanced Settings.
  5. Tap Factory Reset and then Reset.

We hope this helps! Feel free to reach out to us for any further assistance!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey! We were just dropping by to check in on you and see how you were doing regarding this issue. We want to ensure you get the assistance you need, and to let you know we are still here if you need us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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