I cant confirm my sons age on his meta horizon account

[RaviTelgenkamp]

I want to verify the age of my son (or that i allow him to play VR Meta Horizon?), but if i upload payment details with my creditcard it doenst work and gives an error when confirming ( aut.meta.com refuses to make an connection).

Please help me, because my sons doenst want to loose his progress.... 

I've read that i can overtake his account and create an seperate new account for him. But how do i overtake his account ?

[RaviTelgenkamp]

also if i want to login at another computer i dont receive the mail with the login code. Checked all maps inlcuding spam folders. his mail adres is telgenkampravi@gmail.com

[MetaQuestSupport]

Hi again,

We appreciate you sending us that information. Would you be able to try the ID verification link using another device?

If you are trying to verify the age of your son on the Mobile App, please try using the link from a desktop browser.

We can't wait to hear from you!

[RaviTelgenkamp]

i've tried on phone and on pc and both dont work....

[andrehorizon.2024]

Ah, the good old age verification process... That thing is an untested joke. No wonder support is being overwhelmed with tickets. I think I'm number 823941 in the queue.

Sterkte Bertus!

[andrehorizon.2024]

@MetaQuestSupport 

Ha ha ha "We can't wait to hear from you!", that's hilarious! 

[RaviTelgenkamp]

Still nothing....... no responds from them....

[MetaQuestSupport]

Hi there @RaviTelgenkamp 

Thank you for sharing your experience with us.

So that we can help you and ensure this does not happen again, we would like to invite you into private chat.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Thank you in advance and we look forward to hearing from you.

[RaviTelgenkamp]

I've reached amount of private messages..?

[MetaQuestSupport]

Hi @RaviTelgenkamp 

Thanks for sharing!

We can see you have an open conversation with our support team. 

Could you please continue the conversation with our team and we will be able to find the best possible solution for you.

Thank you in advance and we look forward to hearing from you!