I cant pair my new phone to my already existing account on my oculus

[Tuffistough]

I got a new phone with and I had to log back into oculus but for some reason it wasn't paired on either one of my accounts. And it says “look in headset for code” but it wont show one in the headset.

[MetaQuestSupport]

Hey there, @Tuffistough! We know how important it is to get your device paired to your phone so you can jump back into VR! We'd love to look into this together. Let's start with some troubleshooting steps:

• Ensure the new phone is compatible with the Meta Quest App.
• Ensure the phone app and headset are on the latest available version.
• Ensure the phone and headset are connected to the same network on the same frequency.
• Remove any unsupported third-party accessories that may affect communication.
  • For example, headset covers, etc.
• If the issue persists, ensure cloud backup is enabled and factory reset the headset.

We hope this information helps! Please contact us through PM so we can gather some additional information and review our options! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

We are just checking in regarding the pairing situation If you still need assistance after following the steps provided please reach back out to us through PM. Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing back, and have a great day!

[MetaQuestSupport]

We have received your PM and will continue assisting through there. We appreciate your time, and have a great day!