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I cant reset my pin

Level 2

So I was trying to buy my first game, and it said that I needed some type of ocules code, and I never had to make one during the setup process so I'm confused. I clicked on the reset link and it said that I would get an email. So it gave me the email and then I did the reset page. It didn't work and I did it like 12 times. I emailed one of the members and she gave me a bunch of tips and stuff to try. Very nice lady. Anyway none of it worked so I don't know what to do now.


Community Manager
Community Manager

Hey there! We hate to see you're unable to complete your purchase, PIN issues are never fun! Since you've tried resetting a few times with no success, we'll want to try troubleshooting your browser. Please attempt these steps and let us know if you're able to get your PIN reset:

  • Ensure you're signed into the browser before clicking the PIN reset link
  • Try copy and pasting the link into the address bar, rather than clicking on it
  • Ensure you're not using a VPN or Proxy of some kind
  • Restart web browser
  • Clear your web browser cache/cookies
  • Try another web browser
  • Try another computer
  • Try another network in another location

Hope this helps!

Community Manager
Community Manager

Hey-o! Just checking in, we wanted to make sure you're able to get your PIN reset! Let us know if you need anything, we're happy to help.