I cant scroll down after the meta crash

[vipermelon12]

 

I went on my headset and found that I had to log in again but I can't scroll and see the code. I can't even open the quest menu to change the text size. this is strange because I've been able to scroll the day before the crash and it worked just fine.

[MetaQuestSupport]

Hello @vipermelon12! We would love to help you get your headset paired to your host device! We understand how important it can be to have your headset paired successfully. Let's go ahead and start out with some basic troubleshooting and see if that does the trick! 

The host device is the device that will link with the headset, a smartphone, for example.

1. Restart the headset and the host device
    
2. Try to sync the headset to another host device
   • This allows us to rule out any issue with the headset Bluetooth sync.
      
3. Try to sync a different device than the headset to the host device
   • This allows us to rule out any issue with the host device's Bluetooth sync.
      
4. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.) 
    
5. Clear the Bluetooth cache on the host device (see how to below)
    
6. Allow some time for the host device to cool

We hope this helps, if not feel free to reach back out to us for further assistance! 

[MetaQuestSupport]

Hey @vipermelon12, were you able to give these steps a try? We wanted to check in and see if you still needed assistance. Please feel free to send us a message through PM if you need any help! Select our name to get to our profile page and click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.